Concept’s Subscriber & Customer Management System - NETNODE - delivers fast and effective management and control of your Internet customers without the need for sophisticated technical knowledge.

NetNode is a complete stand-alone entity providing complete Internet Management Services to Owner Operators, Resellers, Virtual Internet Service Providers (VISPs), Virtual Private Dial Network (VPDN) customers as well as end-users. To facilitate access to its core operations, the NetNode programmers have designed the software to operate independently as a silent stand-alone server in a managed Virtual ISP setting as well as a remotely administered service. Importantly, NetNode's three modes are not mutually exclusive, rather are designed to co-exist through a web based managed environment.


Features & Benefits

 Core NetNode Server
 • Database System
 • Service Management
 • Network Management
 • ADSL Authentication
 • Dial-up Authentication
 • Email / Fax Authentication
 • Detailed Reports
 • Web-based Management

 Virtual ISP Managed Service
 • User Enrolment
 • User Support
 • Sales Support
 • Invoicing
 • User Management
 • Bill Collection
 • Call Center

 Remote Admin Service
 • Sales & Marketing
 • User Support
 • Call Center
 • User Enrolment
 • User Management
 • Tariff Definition
 • Bill Collection

The NetNode Server is designed as a 3rd generation SMART server to facilitate services to end-users by providing a single continuous stream of compiled data between the VISP and/or VPDN Customer, the reseller, operator, Customer Care and Help desk, through a unique customizable web-based environment. This is achieved through an autonomous set of Intelligent Systems generated through the normal operation of NetNode central processing unit.

These Smarts allow NetNode to operate as an independent server co-existing with software designed and implemented on any other platform and provides its scalability to any size of business or requirement.


SMART Features

• Complete Virtual ISP Support ranging from front end web-based services to back-end delegated subscriber provisioning,
   management and reporting;
• Real multi-level user support
• Embedded Reliability Service (ERS) allows for the use of clustered services external to the NetNode Server ensuring
   Radius/Sequencer, Mail, News, ect redundancy. Importantly ERS's direct connection to the NetNode cerebral cortex
   allows for the real-time provisioning of Pre-Paid accounts, email Fax, Domain and Port Management as well as concurrent
   session monitoring and dynamic user profiling
• Purpose built Customer Relations Service incorporating Help Desk functionality, complete contact management system
   (for inbound and outbound email and fax), Call center Integration and a unique ticketing system for global issue and
   tracking management.
• Retail Management Service for the complete automated control of points of presence, marketing materials as well as
   reseller interaction, including churn management and customer profiling.
• Full integrated E-commerce platform facilitation B2B and B2C relationships
• Interoperability with 3rd party software packages.


Potential Users

NetNode is the ideal product for any Internet Service or Communication Provider that wishes to offer Internet services to a national client base without the headaches of running and Internet Service Provider.


Further Information

The NetNode Solution is part of a range of integrated communication solutions provided by Concept Wholesale. For solutions to all your wholesale needs, contact your Concept Wholesale Account Manager or download our NetNode Brochure below.

Download NetNode Brochure